Privacy Policy

1. Information We Collect

At Gyannova, we collect information you provide directly during registration and platform usage:

• Personal identifiers: Name, email address, phone number, and physical address.
• Educational details: School, class/grade (Grade 11, Grade 12, or CUET), subjects of interest, and target board (CBSE/ICSE).
• Parent/Guardian info: Parent name and contact number for billing, progress tracking, and emergency alerts.
• Activity logs: Class attendance, test scores, assignment submissions, and doubts history.

2. How We Use Your Information

Your data is strictly utilized to provide and optimize our educational services:

• To customize your learning interface and track individual academic performance.
• To dispatch automated class schedules, Zoom links, and announcements via WhatsApp/SMS.
• To process secure subscription payments via Razorpay and email invoices.
• To resolve doubt resolution support tickets submitted directly by students.

3. Data Sharing & Third Parties

We do not sell, rent, or trade student personal data with external marketing companies. Your information is only shared with authorized subprocessors critical for service delivery:

• **Razorpay**: For secure end-to-end payment processing.
• **Zoom Video Communications**: For live online teaching access.
• **Meta Cloud APIs / Twilio**: For transactional system notifications.
• **Resend**: For secure email delivery and invoice updates.

4. Data Security

We enforce comprehensive physical, electronic, and administrative safety measures to defend your information. All traffic is encrypted using Secure Sockets Layer (SSL) technology. We restrict data access to essential Gyannova teachers and operations staff members only.

5. Your Legal Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to access your stored profiles, request rectifications of inaccurate fields, and demand the erasure of personal records by sending an official email to support@gyannovaedu.com.